Privacy Policy

At For Gentlemen ("we," "us," "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website forgentlemen.store ("Website") and our services.

1. Information We Collect

1.1 Information You Provide Directly

Data Type	Purpose
Full Name	Order processing, delivery, communication
Email Address	Order confirmation, updates, support
Phone Number	Delivery coordination, order updates
Shipping Address	Product delivery
PIN Code	Delivery verification, serviceability check

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• IP Address: For security and analytics purposes
• Cookies: Session management and preferences (see Cookie Policy below)

1.3 Information We Do NOT Collect

• Credit/Debit card numbers or CVV
• Bank account details
• UPI PINs or passwords
• Biometric data
• Sensitive personal data beyond what is necessary for order processing

2. How We Use Your Information

We use your personal data only for the following legitimate purposes:

2.1 Order Fulfillment

• Processing and confirming your orders
• Arranging delivery to your address
• Sending order status updates via SMS/Email
• Handling returns and refunds

2.2 Customer Service

• Responding to your inquiries and complaints
• Providing technical support
• Resolving disputes

2.3 Legal Compliance

• Maintaining records as required by law
• Complying with tax regulations (GST)
• Responding to legal requests from authorities

2.4 Marketing (Only with Consent)

• Promotional emails (only if you opt-in)
• New product announcements
• Special offers and discounts

3. Legal Basis for Processing (DPDP Act Compliance)

We process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contractual Necessity: For order processing and delivery
• Legal Obligation: For maintaining records, tax compliance, responding to legal requests
• Legitimate Interest: For fraud prevention and service improvement

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your data with:

• Logistics Partners: For delivery of orders (name, address, phone)
• SMS/Email Service Providers: For sending order updates
• Analytics Providers: For website analytics (anonymized data)

4.2 We DO NOT

• Sell your personal data to third parties
• Share your data for third-party marketing without consent
• Transfer your data outside India without adequate safeguards

4.3 Legal Disclosure

We may disclose your information when required by:

• Court orders or legal process
• Government authorities with proper authorization
• To protect our legal rights or safety of users

5. Data Storage and Security

5.1 Storage Location

• Your data is stored on secure servers located in India
• We use industry-standard encryption for data at rest and in transit

5.2 Security Measures

• SSL/HTTPS encryption for all data transmission
• Secure database with access controls
• Regular security audits and updates
• Employee access limited on need-to-know basis
• Password protection and authentication

5.3 Data Retention

Data Type	Retention Period
Order Information	7 years (as required for tax/legal compliance)
Account Information	Until account deletion request
Marketing Preferences	Until consent is withdrawn
Analytics Data	26 months (anonymized)

6. Your Rights Under DPDP Act, 2023

As a Data Principal, you have the following rights:

6.1 Right to Access

You can request a summary of the personal data we hold about you and how it is being processed.

6.2 Right to Correction

You can request correction of inaccurate or incomplete personal data.

6.3 Right to Erasure

You can request deletion of your personal data, subject to legal retention requirements.

6.4 Right to Withdraw Consent

You can withdraw consent for data processing at any time. This may affect our ability to provide certain services.

6.5 Right to Grievance Redressal

You can file complaints with our Data Protection Officer or the Data Protection Board of India.

7. Cookies and Tracking

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Cart, checkout, session management	Session
Functional	Preferences, settings	1 year
Analytics	Website usage statistics	2 years

7.3 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

8. Children's Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately for deletion.

9. Changes to This Policy

• We may update this Privacy Policy from time to time
• Changes will be posted on this page with an updated "Last Updated" date
• Material changes will be notified via email or website notice
• Continued use of our services after changes constitutes acceptance

10. Contact Us

11. Grievance Redressal

If you are not satisfied with our response to your privacy concerns:

• Step 1: Contact our Privacy team at info@forgentlemen.store
• Step 2: If unresolved, escalate to our Grievance Officer at grievance@forgentlemen.store
• Step 3: You may file a complaint with the Data Protection Board of India as per the DPDP Act, 2023