Refund & Cancellation Policy

At For Gentlemen, we strive for complete customer satisfaction. This policy outlines our procedures for order cancellations, returns, and refunds. Please read carefully before making a purchase.

1. Order Cancellation

1.1 Cancellation by Customer

You may cancel your order under the following conditions:

• Cancellation request must be made before the order is dispatched
• Once dispatched, the order cannot be cancelled and must follow the return process
• To cancel, contact us immediately at info@forgentlemen.store or call +91 9502492660
• Provide your Order Number for quick processing

1.2 Cancellation Timeline

Order Status	Cancellation	Refund
Order Placed (Not Processed)	✓ Can Cancel	Full refund if prepaid
Order Processing	✓ Can Cancel (within 2 hours)	Full refund if prepaid
Shipped/Dispatched	✗ Cannot Cancel	Follow return process
Out for Delivery	✗ Cannot Cancel	Refuse delivery or return

1.3 Cancellation by For Gentlemen

We reserve the right to cancel orders due to:

• Product out of stock or unavailable
• Pricing or product information errors
• Suspected fraudulent activity
• Unserviceable delivery location
• Multiple failed delivery attempts
• Invalid customer information

In case of cancellation by us, you will receive a full refund within 7-10 business days.

2. Returns Policy

2.1 Return Window

2.2 Eligibility for Returns

Products are eligible for return if:

• Return is requested within 7 days of delivery
• Product is unused, unworn, and unwashed
• Original tags and labels are intact and attached
• Product is in original packaging
• Product has no signs of wear, damage, or alteration
• All accessories, freebies, and components are included

2.3 Reasons for Return

We accept returns for the following reasons:

• Wrong Product: Product received different from what was ordered
• Defective Product: Manufacturing defects or quality issues
• Damaged in Transit: Product damaged during shipping
• Size Issue: Product size doesn't match the size chart
• Missing Items: Incomplete order received

3. Return Process

Follow these steps to initiate a return:

1. Initiate Return Request
   Email us at info@forgentlemen.store or contact support with:
   • Order Number
   • Product(s) to be returned
   • Reason for return
   • Photos (if defective/damaged)
2. Return Approval
   Our team will review your request and respond within 24-48 hours with approval status and return instructions.
3. Schedule Pickup
   Once approved, a reverse pickup will be scheduled within 3-5 business days. Pack the product securely in original packaging.
4. Quality Check
   Upon receiving the returned product, our quality team will inspect it within 2-3 business days.
5. Refund Processing
   After quality check approval, refund will be initiated within 7-10 business days.

4. Refund Policy

4.1 Refund Timeline

Scenario	Refund Timeline
Order Cancellation (before dispatch)	3-5 business days
Return (after quality check)	7-10 business days
Defective/Damaged product	5-7 business days (expedited)
Wrong product delivered	5-7 business days (expedited)

4.2 Refund Method

Refunds will be processed as follows:

• Cash on Delivery Orders: Refund to bank account via NEFT/IMPS. You will need to provide bank details (Account Number, IFSC Code, Account Holder Name)
• Prepaid Orders (if applicable in future): Refund to original payment method

4.3 Refund Amount

Return Reason	Refund Amount	Shipping Cost
Defective Product	Full product price	We bear shipping cost
Wrong Product	Full product price	We bear shipping cost
Damaged in Transit	Full product price	We bear shipping cost
Size Issue / Change of Mind	Product price (minus shipping)	Customer bears return shipping

4.4 When Refunds May Be Declined

• Product fails quality check (used, washed, damaged by customer)
• Tags removed or product altered
• Return request after 7-day window
• Non-returnable item category
• Product not in original packaging

5. Exchange Policy

Currently, we do not offer direct exchanges. If you need a different size or product:

1. Initiate a return for the original product
2. Place a new order for the desired product
3. Refund for the returned product will be processed separately

6. Damaged or Defective Products

6.1 Reporting

If you receive a damaged or defective product:

• Report within 48 hours of delivery
• Provide clear photos/videos of the damage or defect
• Do not use or wash the product
• Keep original packaging for inspection

6.2 Resolution

For confirmed defective/damaged products, you may choose:

• Full Refund: Processed within 5-7 business days
• Replacement: Subject to availability (shipped within 3-5 days)

7. Contact for Returns & Refunds

8. Grievance Officer

If you are not satisfied with our resolution, you may escalate to our Grievance Officer:

• Name: Gundraiu Nadpi Reddaiah
• Email: grievance@forgentlemen.store
• Phone: +91 9502492660

Grievances will be acknowledged within 48 hours and resolved within 30 days as per Consumer Protection Act, 2019.